Privacy Policy

Introduction

Masterymade (“Company,” “we,” “our,” or “us”) respects your privacy, and we are committed to protecting it through our compliance with this policy. This Privacy Policy (our “Privacy Policy”) describes the types of information we may collect from you or that you may provide when you visit or use our website located at https://www.masterymade.com (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

• On our Digital Services.
• In email, text, and other electronic messages between you and our Digital Services.
• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by Company or any third party.
• Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Digital Services.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Digital Services. By accessing or using our Digital Services, you agree to this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of our Digital Services after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

Children Under the Age of 16

Our Digital Services are not intended for children under 16 years of age. No one under age 16 may provide any information to or through the Digital Services. We do not knowingly collect Personal Data from children under 16. If you are under 16, do not use or provide any information on or in our Digital Services or on or through any of their features, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received Personal Data from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from a child under 16, please contact us at info@masterymade.com.

Information We Collect About You and How We Collect It

Generally

We collect several types of information from and about users of our Digital Services, specifically information:

• By which you may be personally identified, such as name, postal address, billing address, shipping address, email address, credit or debit card number (for payment purposes only) (“Personal Data”).
• That is about you but individually does not identify you, such as traffic data, logs, referring/exit pages, date and time of your visit to or use of our Digital Services, error information, clickstream data, and other communication data and the resources that you access and use on or through our Digital Services.
• About your Internet connection, the equipment you use to access or use our Digital Services, and usage details.

We collect this information:

• Directly from you when you provide it to us.
• Automatically as you navigate through or use our Digital Services (which may include estimated or precise geo-location, usage details, IP addresses, and information collected through cookies and other tracking technologies).
• From third parties (e.g., our business partners).

Information You Provide to Us

The information we collect on or through our Digital Services is:

• Personal Data such as the data identified above.
• Information that you provide by filling in forms on our Digital Services (including information provided:
  1. At the time of registering to use our Digital Services.
  2. When using our services or other services available through the Digital Services, purchasing products, or requesting further services.
  3. When you report a problem with our Digital Services.
• Records and copies of your correspondence (including email addresses), if you contact us.
• Details of transactions you carry out through our Digital Services and of the fulfillment of your orders (including financial information you are required to provide before placing an order through our Digital Services).

You also may provide information to be published or displayed (“posted”) on public areas of the Digital Services or transmitted to other users of the Digital Services or third parties (“User Contributions”). Your User Contributions are posted and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Digital Services with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection

As you navigate through and interact with our Digital Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns:

• Details of your visits to our Digital Services, such as traffic data, location, logs, referring/exit pages, date and time of your visit to or use of our Digital Services, error information, clickstream data, and other communication data and the resources that you access and use on or in the Digital Services.
• Information about your computer, mobile device, and Internet connection, specifically your IP address, operating system, and browser type.

The information we collect automatically may include Personal Data or we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties. It helps us improve our Digital Services and deliver a better, more personalized service by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Digital Services according to your individual interests.
• Recognize you when you return to our Digital Services.

The technologies we use for this automatic data collection may include:

• Cookies: We and our service providers may use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our Digital Services through your computer or mobile device. A cookie is a small file stored on the hard drive of your computer or mobile device. You may refuse cookies by adjusting your browser or device settings, but if you do, some parts of our Digital Services may be inaccessible or not function properly.
• Google Analytics: We use Google Analytics, a web analytics service provided by Google, Inc. to collect certain information about your use of our Website. Google Analytics uses “cookies” to analyze usage. You can learn more at How Google uses data. We may also use Google Analytics Advertising Features or other networks for interest-based advertising. More info at www.google.com/analytics/learn/privacy.html.

Information We Collect About You as a Newsletter Subscriber

• Your email address, to deliver the newsletter to you.
• Metadata about your browser and IP address, including approximate geolocation, to prevent fraudulent signups and provide analytics.
• Any information you input into a survey form or poll you answer.
• What links you click in emails you receive from us.
• If you comment on a post, we’ll ask for your name to identify you in the discussion.
• If you sign up for a paid newsletter, payment information is collected and stored by Stripe. We do not store raw credit card numbers.
• To be deleted from our service, you can email info@masterymade.com which will remove you from all newsletters.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any Personal Data:

• To provide our Website and its functionality, contents, and services to you.
• To provide our products and services to you.
• To provide you with information, products, or services that you request from us or that may be of interest to you.
• To process, fulfill, support, and administer transactions and orders for products and services ordered by you.
• To provide you with notices about your Company account.
• To contact you in response to a request.
• To fulfill any other purpose for which you provide it.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• To notify you about changes to our Digital Services or any products or services we offer or provide through them.
• In any other way we may describe when you provide the information.
• For any other purpose with your consent.

We may also use your information to contact you about goods and services that may be of interest to you, including through newsletters. If you wish to opt-out, you may do so by clicking unsubscribe at the bottom of these communications or updating your Notification Settings.

Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models.

Disclosure of Your Information

We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Policy. However, we may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose Personal Data that we collect or you provide as described in this Privacy Policy:

• To affiliates, contractors, service providers, and other third parties we use to support our business (e.g., IT and infrastructure support, ordering, marketing, and payment processing).
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, in which Personal Data held about our Digital Services users are among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your Personal Data:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others (including exchanging information with other companies and organizations for fraud protection and credit risk reduction).

Choices About How We Use and Disclose Your Information

We do not control the collection and use of your information collected by third parties described above. These third parties may aggregate the information they collect with information from their other customers for their own purposes. In addition, we strive to provide you with choices regarding the Personal Data you provide to us. We have created mechanisms to provide you with control:

• Tracking Technologies and Advertising: You can set your browser or operating system to refuse all or some cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of our Digital Services may be inaccessible or not function properly.
• Promotional Offers from Company: You can opt out of promotional emails at any time by clicking the unsubscribe link or adjusting your Notification Settings. This does not apply to transactional emails related to purchases or services.
• Targeted Advertising: To learn more about interest-based advertisements and your opt-out rights, visit www.aboutads.info or www.networkadvertising.org. If you choose to opt out, you will continue to see ads, but they will not be based on your online activity.

Your Rights Regarding Your Information and Accessing and Correcting Your Information

You can contact us to access and/or find out what information we have about you, and to correct that information. You can also review and change your Personal Data by logging into our Digital Services and visiting the Notification Settings sections. You may also notify us of any changes or errors to ensure that it is complete, accurate, and current, or to request deletion of your account. We cannot delete your personal information except by also deleting your account with us. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.

Do Not Track Signals

Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals, but we currently do not use automated data collection technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral advertising).

Data Security

We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure. We use encryption technology for information sent and received by us.

The safety and security of your information also depends on you. Where you have chosen a password for the use of our Digital Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to, on, or through our Digital Services. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website or in your operating system.

California Privacy Rights for California Residents

These California Privacy Rights supplement the other information contained in our Privacy Policy and apply solely to all visitors, users, and others who reside in the State of California (“consumers” or “you”). This notice complies with the California Consumer Privacy Act of 2018 (“CCPA”). We may update these California Privacy Rights as necessary and in the event of changes in the CCPA. These terms apply only to California residents.

Categories of Personal Information Company Collects – California Residents

As described in more detail elsewhere, we collect and/or disclose Personal Information about you when you visit or use our Digital Services, including information you provide to us, and information automatically collected. Personal information does not include:

• Publicly available information from government records.
• De-identified or aggregated consumer information.
• Certain information excluded from CCPA (e.g., PHI under HIPAA).

Categories of Sources from which Company has collected Personal Information

We collect Personal Information directly from you (e.g., when you contact us, create an account), indirectly from your device as you use our services, and from advertising partners and service providers.

Use of Personal Information Collected from California Residents

We do not sell your Personal Information and have not done so in the prior 12 months. We may use or disclose the information for business purposes as described in this Privacy Policy (see, How We Use Your Information and Disclosure of Your Information).

Sharing Personal Information - California Residents

Company may disclose your Personal Information to a third party for one or more business purposes. When we disclose information for a business purpose, we enter a contract that requires confidentiality and limits use solely to performing the contract.

Disclosures of Personal Information for Business Purposes

We may disclose your Personal Information for business purposes, such as contact details, other information you provide, and unique identifiers. This may include disclosure to service providers, marketing partners, or healthcare provider partners.

Access Request Rights

California residents may request that Company disclose certain information collected and used over the past 12 months. Once we receive and confirm your request, we will provide:

• The categories of Personal Information collected about you.
• The categories of sources for the information.
• Our business or commercial purpose for collecting it.
• The categories of third parties with whom we share it.
• The specific pieces of Personal Information collected.
• If sold or disclosed, two separate lists:
  1. Sales – identifying categories sold and recipients.
  2. Disclosures – identifying categories disclosed and recipients.

Deletion Request Rights

California residents may request deletion of Personal Information collected and retained, subject to certain exceptions. Once verified, we will delete (and direct service providers to delete) your data, unless exceptions apply.

Exercising Access and Deletion Rights

To exercise rights, please submit a verifiable request by:

• Emailing us at info@masterymade.com

Only you, or an authorized agent, may make such a request. You may make up to two access requests in a 12-month period. Requests must provide enough detail for us to verify and respond properly.

Non-Discrimination

We will not discriminate against you for exercising your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services.
• Charge different prices or rates, or impose penalties.
• Provide a different level or quality of goods or services.
• Suggest you may receive different treatment.

Other California Privacy Rights

California Civil Code Section 1798.83 permits California users to request certain information regarding disclosure of Personal Information to third parties for their direct marketing purposes. Requests may be made once per calendar year. To request this information, contact us at info@masterymade.com.

Changes to Our Privacy Policy

We may change this Privacy Policy at any time. It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Website’s home page. If we make material changes to how we treat your Personal Data, we will notify you by email and/or through a notice on the home page. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date, active, and deliverable email address for you and for periodically visiting our Website and reviewing this Privacy Policy for changes.

Subprocessors

Contact Information

If you have any questions, concerns, complaints, or suggestions regarding our Privacy Policy, you may contact us at:

Email: info@masterymade.com